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IT Helpdesk Technical Support

Cibolo, TX 78124

Employment Type: Permanent Job Category: Engineer/ Design Job Number: SC6468805317

Job Description

global automotive supplier that works with the top automobile manufacturers is looking to hire an experienced IT team member to run their helpdesk!
This company is a great place to grow and advance. The amount of time and energy they put in training their employees really shows! They want to make sure every single employee feels validated and want to make sure they are confident in their position before just throwing them in! 
Not to mention the BRAND-NEW facility with top notch safety practices, is not only climate controlled but you also get to enjoy the fantastic cafeteria and breakroom areas! 
  • IT Helpdesk Technical Support, reporting to IT Manager, will be responsible to provide level 1 technical support to end users
  • He/she will be responsible to maintain and update technical documentation for desktops, laptops, handy terminals, printers (LaserJet and Label Printers) and mobile phones (iPhones)
  • Additionally, he/she will be responsible to maintain all the Hardware and Software inventory up to date
  • No supervisory responsibilities
  • Provide technical support to end users, hardware (Desktops, laptops, tablets, and mobile phones)
  • Software Support (configuration, installation, and troubleshooting)
  • Manage the Helpdesk system, keep the system up to date, assign tickets, create monthly reports for Incidents, Requests, Preventive Maintenance, printers, and Cell Phones
  • Act as a technical resource to others to resolve problems, errors, or other related issues
  • Anticipate customer needs and proactively identifies solutions
  • Plan, prioritize, organize, and complete work to meet established objectives
  • Manage mobile phones, configuration, troubleshooting, inventory
  • Be available 24/7 to support the company if needed
  • Maintain Inventory for all company devices
  • Configure and Support Handy Terminals
  • Must be able to pass a drug screen and a background check.
  • Communication: Able to communicate in a clear, articulate, and professional manner on a daily basis via written and oral
  • Planning/Organizational: Able to prioritize work activities, use time efficiently and work through projects in a self-motivated manner balancing efforts between contracts, vendor agreements, and pricing requests
  • Problem-solving: Able to identify and resolve problems in a timely manner; gather and analyze information skillful; able to apply independent judgement on a regular basis in making decisions
  • Demonstrated professionalism and responsible enough to take ownership of projects
  • Capacity to prioritize, meets deadlines, balance multiple tasks and work in a fast-paced environment
  • Effectively manage sensitive and confidential information
  • Ability to interact with team members and management at all levels
  • Follow established and documented policies and standard procedures
  • Knowledge of the network protocols and topologies
  • Knowledge of DHPC server, Active Directory
  • Knowledge of TV system information system
  • Knowledge of O365
  • Must have competency of Windows 10 Pro
  • Must be able to document troubleshooting steps and resolutions within ticketing system
  • Associate degree in information system, information technology, computer science or related field required
  • At least 3 years of professional experience providing level 1 Technical Support, troubleshooting for Infrastructure (Laptops, Printers, Handy Terminals, Windows 10 Pro, O365, MS Teams)
  • Monday-Friday
  • 8am-5pm
Pay Rate: 
  • DOE, submit your salary requirements
  • Relocation allowance provided
  • 78124, Cibolo, TX
FirstOption Workforce Solutions exists to help people build better lives and we sincerely appreciate your interest in joining our team. We provide staffing services and opportunities that make a real difference in the lives of those we serve. Our values reflect who we are as people and guide everything we do. Every member of the FirstOption Workforce Solutions Team is passionate about and committed to excellence in all we do.
Are you ready to join a team who is committed to delivering world-class services to our valued clients? Do you believe that anything worth doing is worth doing right? Would you thrive in a work environment that encourages and supports you in realizing your full potential? Are you a hard worker, dependable, punctual and someone who does whatever is needed to get the job done? FirstOption Workforce Solutions is a place where a person’s talents and hard work are valued, so if you answered YES to the questions above, we would like to talk with you.
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at our Company, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination and all other terms and conditions of employment.
#firstoptionworkforcesolutions #buildingbetterlives #hiring #bolotxjobs #it210 #direct2h #qc3700
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